LifeCare Link Privacy Policy
This Privacy Policy explains how Infinite LifeCare Institute collects, uses, protects, and manages personal information through our website, services, and connected care platform, LifeCare Link.
1. Overview
Infinite LifeCare Institute provides home care, care coordination, family support, provider onboarding, partner collaboration, and connected care visibility through LifeCare Link.
This Privacy Policy applies when you use our website, complete a form, submit a care request, apply to join the team, become a partner, contact support, or use LifeCare Link.
2. Information We May Collect
Depending on how you use our website, services, or app, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Address or service location where needed
- Emergency or family contact information where provided
Care-Related Information
- Care needs and service preferences
- Care plans and care notes
- Visit schedules and visit updates
- Task completion information
- Medical supply request details
Provider Information
- Provider application details
- Experience and qualifications
- Availability and service areas
- Uploaded documents where required
- Administrative review notes
Technical Information
- Device type and operating system
- App activity and diagnostic information
- IP address and browser information
- Login and security activity
- Error logs used to improve stability
3. How We Use Information
We use information to provide, manage, improve, and protect our home care services and connected care platform.
- To respond to care bookings, inquiries, support requests, provider applications, and partner requests.
- To coordinate care services, provider matching, schedules, care plans, and follow-up.
- To help families stay informed through care updates, reports, and communication.
- To support provider onboarding, review, approval, and service management.
- To maintain account security, prevent misuse, and improve app performance.
- To comply with legal, safety, administrative, and operational requirements.
4. How Information May Be Shared
We do not sell personal information. Information may be shared only where necessary to provide care services, operate the platform, protect users, or meet legal obligations.
- With approved care providers where needed to deliver care services.
- With administrators and authorized team members for care coordination and support.
- With family members or client representatives where authorized or required for care communication.
- With service providers who help us operate hosting, email, technical support, security, or app infrastructure.
- Where required by law, safety obligations, court order, or lawful authority.
5. Care and Health-Related Information
Because Infinite LifeCare Institute supports home care and care coordination, users may provide sensitive care-related or health-related information. This may include care needs, support requirements, care plan details, visit notes, medication reminders, mobility concerns, medical supply requests, or other information relevant to the care journey.
We use this information only to support care coordination, communication, service delivery, documentation, safety, and administrative review. Users should avoid submitting unnecessary sensitive information unless it is needed for care coordination or service support.
6. Security and Data Protection
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
- Role-based access where applicable.
- Secure login and account management where enabled.
- Limited access to care and user information based on operational need.
- Monitoring and review of platform activity where appropriate.
- Efforts to protect stored records, communications, and submitted forms.
No website, app, or electronic system can be guaranteed to be completely secure. Users should keep passwords confidential and report suspected unauthorized access immediately.
7. Your Rights and Choices
Users may contact us to request support with accessing, correcting, updating, or deleting personal information, subject to legal, safety, care, administrative, and record-keeping requirements.
- Request correction of inaccurate information.
- Request deletion of information where legally and operationally possible.
- Ask questions about how information is used.
- Withdraw from non-essential communication where applicable.
- Report privacy or security concerns.
8. Children and Minors
LifeCare Link and our website are not designed as a children-directed service. If care services involve a minor, information should be submitted by a parent, guardian, or authorized adult representative.
9. Data Retention
We retain information only for as long as reasonably necessary to provide services, manage care records, support users, comply with legal or administrative obligations, resolve disputes, and maintain business records.
10. Third-Party Services
Our website or app may use third-party services for hosting, analytics, email delivery, app distribution, security, payment processing if later enabled, or technical infrastructure. These services may process limited information only as needed to provide their function.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website, services, or app after updates means you accept the updated policy.
12. Contact Us
For privacy questions, data requests, security concerns, or support, contact: